Refunds, returns and cancellations
Last updated 22 September 2026
Fresh food can't wait, so our policy is simple: if something isn't right, tell us quickly and we will make it right.
Check at the door
Please check your order when it arrives. If an item is damaged, spoiled, short in weight or not what you ordered, tell the delivery person or message us on WhatsApp with a photo within 6 hours of delivery.
For live and fresh fish, please raise any issue at the time of delivery, before the fish is cooked.
What we will do
Depending on your choice and what is available, we will replace the item in your next slot, or refund the item's price.
Refunds go back by the way you paid: UPI payments are refunded to the same UPI account within 5 to 7 working days; cash payments are refunded by UPI to a number you give us, or adjusted in your next order if you prefer.
Returns
Because our products are perishable, we can't accept returns of items that are in good condition, for example if you changed your mind after delivery. Items with a genuine quality issue are covered above.
Cancelling an order
You can cancel free of charge until we start packing your order, usually up to 2 hours before your delivery slot. Message us on WhatsApp to cancel.
Live fish that has already been cleaned and cut to your instructions can't be cancelled.
If we have to cancel because an item is out of stock or we can't reach your area, we will tell you before the slot and refund anything you have paid in full.
Weight and price differences
Vegetables and fish vary a little in weight. We weigh live fish after it is cleaned to your order and confirm the final amount on WhatsApp before dispatch. You pay only for the confirmed weight.
Contact
WhatsApp or call +91 98498 89553, or write to orders@frescog.in. Complaints are acknowledged within 48 hours and resolved within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.